TERMS / PRIVACY POLICY

MPED LTD provides PatientHub as a UK patient portal. This document sets out the terms for using the service and the core privacy information for UK users.

Controller of personal data:

MPED LTD
Company number: 15100321
Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Purposes and methods of data processing:

Personal data is collected through the website at:https://patienthub.mped.co.uk/

• responding to enquiries submitted through contact channels;
• supporting private appointment booking and patient communications;
• maintaining account security and portal operation;
• analysing site performance and improving services where the user consents.

Legal basis for processing:

Personal data is processed under the UK GDPR and Data Protection Act 2018, including for service delivery, enquiry handling, legal compliance and MPED LTD legitimate interests.

Data retention

We keep personal data only for as long as needed for the purposes for which it was collected and for any period required by law.

In particular:

• account data is retained while the account is active and for any required period after closure;
• appointment data may be retained in line with obligations applicable to healthcare services;
• technical logs are retained for a limited period needed for security and monitoring.

Users may request access, correction, deletion or restriction of personal data, subject to applicable legal obligations.

User rights:

Every person whose data is processed has the right to:

• access their personal data;
• rectification of data;
• deletion of data;
• restriction of processing;
• data portability;
• lodge a complaint with the Information Commissioner’s Office.

Cookies:

Our website uses cookies to:

• provide essential portal functionality,
• remember user preferences,
• analyse site performance where the user consents.

You can manage cookies through the consent banner or browser settings.

Contact:

Questions about personal data processing should be sent to:hello@mped.co.uk
or by post to the MPED LTD registered office.

Updates:

MPED LTD may update this document when services, law or technology change. The current version is published in the portal.

Effective date: 23 June 2026.